Last updated: October 2026

Welcome to Filoza. By accessing and using our website https://filozajoyas.com, you agree to the following terms and conditions. Please read them carefully before placing an order.

1. General information

This website is operated by Filoza, a handmade jewelry brand based in Barcelona, Spain. By using this site and/or purchasing our products, you accept these terms. Filoza may update these terms at any time, so we recommend reviewing them periodically. The terms that apply to your order are those published at the time of purchase.

2. Products and prices

  • Every Filoza piece is handmade in our Barcelona workshop. We work with different metals depending on the piece: most of our rings are crafted in 925 sterling silver, and our necklaces come in sterling silver, alpaca and bronze. The materials of each piece are detailed in its product description.
  • Because our pieces are made to order, many designs can be crafted in, or plated with, the metal of your choice. Just get in touch with us to make it yours.
  • Prices are shown in euros (EUR) and include VAT where applicable. Prices may change without notice, but the price you pay is the one shown when you place your order.
  • Product images are illustrative. Because every piece is made by hand, small variations from the photos are natural and part of each piece’s character.

3. Orders and payments

  • Available payment methods are shown at checkout. Payments are processed securely by Stripe.
  • Your order will be processed once payment has been approved.
  • We reserve the right to cancel any order if we detect suspicious or fraudulent activity, in which case any amount paid will be refunded.

4. Shipping

  • We ship worldwide. Shipping costs are calculated at checkout based on your destination, and free shipping applies to orders over the amount shown in the shop.
  • Delivery times vary depending on the destination and on product availability. Filoza is not responsible for delays caused by the carrier or by customs.
  • For shipments outside the European Union, the customer is responsible for any customs duties, import taxes or fees charged by the destination country.

5. Returns and right of withdrawal

  • If you are a consumer, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason. To do so, email us at hello@filozajoyas.com within that period.
  • Items must be returned unused, in their original condition and packaging. Return shipping costs are paid by the customer unless the item is defective or incorrect.
  • Once we receive and check the returned item, we will refund the amount paid using the original payment method within 14 days.
  • Personalized or made-to-order items (such as custom engravings or designs) cannot be returned, except if they are defective.

6. Use of the website

  • All content on this website (images, texts, designs, logos, etc.) is the property of Filoza and is protected by intellectual property laws.
  • Copying, reproducing or distributing this content without prior written permission is not allowed.

7. Data protection

We respect your privacy and protect your personal data as described in our Privacy Policy. We do not share your personal data with third parties, except when necessary to process payments and deliver your order.

8. Liability

Filoza is not liable for damages arising from the use of this website or its products, except where required by law. Nothing in these terms limits your rights as a consumer under applicable law.

9. Contact

If you have any questions about these terms, write to us at hello@filozajoyas.com.